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l2es-mrix
Community Founder

Joined: Jun 30, 2005
Posts: 4293

Posted: Thu Jul 29, 2010 12:45 am

Hi all, I emailed steam support today in hope I could get a refund for a pre-purchase of the Game Medal of Honor.
In all honesty I did not hold out much hope as I explained that I had played the beta and basically didnt like the game and would likely not play the full version.
To my surprise I have just received a Paypal email showing they have refunded me Very Happy

Very suprised

This is there reply....

Quote:

Hello mrix, Thank you for contacting Steam Support. As requested, we have processed a refund to your account. Your confirmation number is: +++++++++++ Your bank or credit card issuer will return the funds to your account - please allow 3-5 business days for the funds to be posted. Please note that we do not normally offer refunds on purchases made online. However, we are happy to make the exception for pre-ordered games if the request is received prior to the release date. Steam Subscriber Agreement http://www.steampowered.com/index.php?area=subscriber_agreement

Rock on Steam Very Happy

Cheers
|2es-mrix

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Last edited by l2es-mrix on Sun Aug 01, 2010 12:43 am; edited 1 time in total

l2es-GrIm
SWTOR Moderator

Joined: Jan 23, 2006
Posts: 2011
Location: 6 boring street in the town of boring county boring

Posted: Thu Jul 29, 2010 6:23 am

that sux balls when i contacted them bout dow2 they said they didnt do refunds for anything and didnt even have access to do that

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l2es-brune
Planetside 2 moderator

Joined: Nov 17, 2007
Posts: 2747
Location: Shooting Butts Road, North Island, New Zealand

Posted: Thu Jul 29, 2010 6:46 am

Nice one!

Grim, did you try and get a refund after DOW II release by any chance?

Quote:
Please note that we do not normally offer refunds on purchases made online. However, we are happy to make the exception for pre-ordered games if the request is received prior to the release date.

_________________

Bulld0gUK

Joined: Mar 15, 2010
Posts: 130

Posted: Sat Jul 31, 2010 9:24 am

Thanks for the info Mrix,cancelled mine also now Very Happy

KopMcginty

Joined: Oct 11, 2006
Posts: 992

Posted: Sat Jul 31, 2010 11:04 am

I had to kick off and threaten to uninstall steam / spout bollocks about distance selling regulations to get a refund on the first MW. Had pre-ordered whilst drunk and not realised it was a tenner more expensive than from play/game. Asked for refund next day and got nowhere even though was still before launch. Only got the refund after a further two emails complaining.

For all its positives Steam can be a bugger.

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I have not failed. I've just found 10000 ways that wont work.
-Thomas Edison.

l2es-starskysdad

Joined: Nov 12, 2007
Posts: 431

Posted: Sat Jul 31, 2010 1:30 pm

Nice one MRix, I too will be contacting them in the not to distant for my refund as well

might use the cash to buy starcraft - seems even Brune has been touching himself over that...mind you he touches himself when playing pac man

l2es-Chaos_King

Joined: Dec 02, 2008
Posts: 436
Location: In front of your current weapon of choice

Posted: Sat Jul 31, 2010 11:47 pm

Quote:
Steam Games just sent you a refund Steam Games just sent you a full refund of £29.99 GBP for your purchase. If you have any questions about this refund, please contact Steam Games.

Nice one Mrix, I would have just bought the game had you not boldly gone where no one else had gone before Laughing

Note this part of the reply

Quote:
Please note that we do not normally offer refunds on purchases made online. However, we are happy to make the exception for pre-ordered games if the request is received prior to the release date. Steam Subscriber Agreement http://www.steampowered.com/index.php?area=subscriber_agreement

l2es-mrix
Community Founder

Joined: Jun 30, 2005
Posts: 4293

Posted: Sun Aug 01, 2010 12:40 pm

Great stuff Very Happy

Glad to read it has actually worked for others Cool

Cheers
|2es-mrix

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