Thinking of getting sky broadband?

Posted: Mon Nov 26, 2007 3:00 pm

I was just wondering if anyone has sky broadband, I am thinking of changing to there, see (already have sky t.v) speak and suf package.

If anyone has their bradband package have you had any problems with it and how is their tec support? Also is the connection speed any better. I am currently using BT.

Thanks for the help. Very Happy

Joined: Dec 17, 2006 Posts: 202 Location: Scunthorpe UK

Hi Chunky,
My sister uses the sky broadband package, now I dont want to put you off cos I think all in all its an ok deal, But....just last week her wireless connection stopped working, her boyfriend and myself both had a look and couldnt find anything wrong on the pc so moved it into the next room where the modem is to try connect by the ethernet cable. Anywayz we had issues there aswell and come to the conclusion it was the router that was the problem, and later confirmed this with the help of a nieghbour who very kindly opened his router settings,and straight away we got a wireless connection through that!
Now back to sky , my sister rang there support...the first technition was impossible to understand and wanted us to go through the whole book of problem solving, and the dirrections they were giving had nothing to do with xp!!! After about half an hour this technition just hung up on us Razz

So anouther phone call by my sister (who was getting slightly pissed by now!) and anouther technition who also wanted us to go through every single setting in windows xp!! We complyed while all the while trying to tell them we new the problem was the router, after TWO AND A HALF HOURS this technition tryed to tell us there shouldnt be a problem !!!!!!!!! and then proceeded to get in touch with the supivisor to see about getting a new router sent out! Well the phone call lasted over anouther half hour with varios messages been relayed from supivisor to technition to me sister, when she finnally gave up and asked if she could have the new router or not, to which the tech couldnt answer without the supivisor , so she said she would ring back!
So after four odd hours there was no joy and a very high phone bill wich could of paid for a few routers!!
So from this experiance the support is very shoddy, but her actual speed and connection is usually ok!
Thanx Gaz!

Joined: Aug 13, 2007 Posts: 224 Location: Birmingham

With sky you still need to pay bt for the line rental and same probs here generally runs ok but if you do ever get a problem skys tech help is a joke and if its a router problem then they are even more hilariouse to get replaced than finding someone at sky who knows the first thing about ho a computer works.
I mean twice i had to tell the person advising me what certain parts of a computer were called as they kept getting even basic names wrong.

Joined: Nov 21, 2007 Posts: 302

Have had sky for about 2 months now and havent had any real problems , had a connection fault which I sussed out to be the router so just reset the router and no problems since and for only £5 a month not a bad deal really

Posted: Wed Nov 28, 2007 6:42 pm

Well I have gone and done it, will have to see if I have any problems with it, will let you know in afew weeks; when it comes!!!

Many thans to all who answered. Very Happy

Posted: Sun Dec 09, 2007 12:08 am

so far not problems with it, it has been running for 8hrs so far.

Joined: Feb 16, 2007 Posts: 461 Location: Nottingham

hey chunky... where you been? havent seen you for a while

ive got virgin broadband... its fast and never had any problems

anyways see ya soon

Nymph

Posted: Mon Dec 10, 2007 12:08 am

i'm also with virgin. only have basic 2meg package with tv and phone. i spoke to customer services the other day, was thinking of scrapping the tv package in favour of faster internet. he told me if i upgrade to the 4 meg speed at the end of december the speed for this package is going up to 10meg. and its only gonna cost me an extra 2 quid if we downgrade tv to medium package instead of large. they've lost a lot of customers to sky lately so i think they're having to try harder.

Joined: Nov 21, 2007 Posts: 302

you say Virgin as in the old NTL cable as they do 20mg around here , but it isnt cheap

Joined: Feb 16, 2007 Posts: 461 Location: Nottingham

yeh thats what i got ... 20mb.....and it goes like hot snot...

broadband is best thing virgin do.....tv packages are crap...on demand is slow and takes about 2 days to look through films.....it was better when it was NTL,ive heard that its going to be bought out again....

Nymph

Posted: Mon Dec 10, 2007 6:38 pm

Unfortunately it has come to light on another forum I spam, I mean visit, Virgin are "traffic managing" our connections. I am on the large service (4 mb) and have not seen any strangulation of my connection...yet - here is the linky -

http://allyours.virginmedia.com/html/internet/traffic.html

Joined: Nov 21, 2007 Posts: 302

dont now how much playing on line use's but if its what they are saying and its just the top 5% than most people wont be effected , going to give sky 1 year and then relook at it , my ping is still very high compared 88 compaared to most that play COD4 of 45/55 , Im wondering if thats something to do with the Sky server rather than me

Posted: Mon Dec 10, 2007 8:11 pm

Did you connect directly to the modem or are you wireless? If your using/sharing a wifi connection that could be your problem.

Posted: Mon Dec 10, 2007 11:49 pm

didn't know that about virgin. should think this will only affect people who download a lot of music/vids/games from limewire etc. of course that doesn't include any of us Twisted Evil

Joined: Nov 21, 2007 Posts: 302

brune wrote:

Did you connect directly to the modem or are you wireless? If your using/sharing a wifi connection that could be your problem.

nope hard wired